Terms of Purchase

Terms of Purchase

These terms apply when you purchase products from iWell Shop at iwell.shop. By placing an order, you confirm that the information you provide is accurate and that you are legally able to enter into the purchase.

1. Seller information

Business name: iWell
Legal form: Swedish sole proprietorship (enskild firma)
Organisation number: 9001205336
VAT number: SE900120533601
Address: Malakitgatan 6, 224 88 Lund, Sweden
Email: info@iwell.shop
Phone: +46 42 495 85 25

2. Products and product information

We aim to present accurate product descriptions, images, ingredients, formats, prices and availability. Packaging, design and minor product details may change when manufacturers update a product. Always read the label and manufacturer instructions supplied with the product before use.

3. Orders and order confirmation

After you place an order, Shopify sends an electronic confirmation. We may contact you if an item is unavailable, pricing information is clearly incorrect, payment cannot be authorised, delivery is not possible, or additional verification is reasonably required. If we cannot fulfil a paid order, the affected amount will be refunded.

4. Prices, taxes and currency

The price, applicable taxes, shipping charges and order total are displayed before you confirm payment. The currency and tax treatment shown can depend on the selected market and delivery destination. Prices and promotions may change, but changes do not affect an order already accepted unless the displayed price was an obvious error.

5. Payment

Available payment methods are displayed at checkout and may vary by country, device, currency and order. Payment is processed through the payment provider shown at checkout. iWell Shop does not receive your full card number.

6. Delivery

Available delivery methods, prices and estimated delivery times are calculated at checkout. Estimates are not guaranteed delivery dates. Delays may occur because of carriers, customs, weather, address problems or other circumstances outside our reasonable control. Please see our Shipping Policy for more information.

7. Right of withdrawal and returns

Consumers generally have a 14-day statutory right of withdrawal for eligible distance purchases. Exceptions may apply, including certain sealed goods that are unsuitable for return for genuine health-protection or hygiene reasons after unsealing, and goods that deteriorate rapidly. Full instructions, return costs, conditions and refund timing are explained in our Return & Refund Policy.

8. Faulty, damaged or incorrect goods

Your statutory rights for faulty or incorrectly supplied goods are separate from the right of withdrawal. Contact info@iwell.shop promptly with your order number and relevant photographs so we can investigate and provide an appropriate remedy.

9. Food supplements and wellness information

Food supplements are not a substitute for a varied, balanced diet and healthy lifestyle. Do not exceed the recommended daily amount. Keep products out of reach of children and follow the label. Product and blog information is general information and is not medical advice. Seek qualified professional advice when pregnant, breastfeeding, taking medication, managing a health condition or unsure whether a product is suitable.

10. Use of the website

You may not misuse the website, interfere with its security, introduce malicious code, scrape content unlawfully, infringe intellectual-property rights or use the store for unlawful purposes. Brand names and trademarks belong to their respective owners.

11. Liability

Nothing in these terms excludes or limits rights or liabilities that cannot legally be excluded. Subject to mandatory law, iWell Shop is not responsible for indirect loss or for delay or failure caused by circumstances outside our reasonable control.

12. Privacy

Personal information is processed in accordance with the privacy information made available through iWell Shop and the applicable Shopify checkout.

13. Complaints and dispute resolution

Please contact us first so we can try to resolve the matter. A Swedish consumer may also refer an eligible dispute to Allmänna reklamationsnämnden (ARN), Box 174, 101 23 Stockholm, Sweden, through arn.se. We aim to participate constructively in applicable consumer dispute-resolution procedures.

14. Governing law

These terms are governed by Swedish law. This choice does not remove mandatory consumer protections that apply to you under applicable law in your country of residence.

15. Changes and contact

We may update these terms for future purchases. The terms published when an order is placed apply to that order. Questions can be sent to info@iwell.shop.