Shipping policy

Shipping and Delivery

iWell Shop delivers to Sweden and many international destinations. The shipping methods available for your order are shown at checkout after you enter the delivery address.

Order processing

Orders are normally prepared within 1–3 business days. Processing may take longer during public holidays, major campaigns or when an order requires additional verification.

Shipping methods and prices

Depending on the destination, parcel and order conditions, checkout may offer services from PostNord, DHL Freight or UPS. The exact shipping price and estimated delivery time are displayed before you confirm payment.

Delivery estimates are not guaranteed and begin after the order has been processed and handed to the carrier.

Tracking

When a tracked service is selected, tracking information is sent after the carrier has received the parcel. Tracking updates can take time to appear after dispatch.

Taxes, duties and import charges

Sweden and EU destinations: Orders are shipped from Sweden. No import customs duties apply to delivery within the European Union. VAT is included where applicable.

Destinations outside the EU: Unless duties and import taxes are explicitly itemized and paid during checkout, they are not prepaid. The carrier or local customs authority may collect import duties, taxes and handling fees on delivery. The final amount is determined by the destination authorities and carrier.

A shipping-service name by itself does not confirm that duties are prepaid. The checkout order summary must show the duties or import taxes as paid.

Delivery address

Please check the delivery name, address, postcode, country, email address and telephone number before completing checkout. Contact us immediately if you notice an error. Address changes cannot be guaranteed after processing begins.

Delays and delivery problems

Carrier delays, customs processing, severe weather and other circumstances outside our control can affect delivery. If tracking has not updated for an unusual length of time, contact us with your order number.

Returns

Before sending anything back, read the Return & Refund Policy and contact info@iwell.shop with your order number. Return eligibility can depend on product type, condition and whether a health or hygiene seal has been opened.