Our Review Policy

How customer reviews work at iWell Shop

Every review on our product pages and on our customer reviews page comes from someone who bought the product from iWell Shop. We do not buy reviews, write them ourselves, or delete them for being critical.

Who can leave a review?

Customers who have placed an order with us. After your order is delivered you receive an invitation to review what you bought. Reviews are tied to a real purchase, which is why you will see fewer of them here than on sites that accept reviews from anyone.

Do you edit or remove reviews?

We do not edit review text and we do not remove reviews for being negative. A low rating with a clear reason is more useful to the next customer than a page of five stars, and it tells us what to stock differently. We remove content only when it is abusive, contains personal data, is obvious spam, or makes medical claims we are not legally permitted to publish. That last one matters: food supplements sold in the EU may only carry authorised health claims, so a review stating that a product cured or treated a condition cannot be published even if the customer believes it.

Why do some products have no reviews yet?

We carry over 900 products, and newer lines have not accumulated feedback yet. An absent review is not a warning sign — it usually means the product is recent or sells in smaller volumes.

How much weight should I give a review?

Reviews are genuinely useful for the practical things you cannot judge from a photo: capsule size, taste, texture, scent, packaging, how long delivery took, whether the product felt like value. Treat claims about results as one person's experience rather than evidence — responses to supplements and skincare vary enormously with diet, baseline nutrient status, skin type, consistency and time. A detailed three-sentence review is worth more than ten that say "Great product".

How do I leave a review?

Use the invitation email sent after delivery, or open the product page and use the review section. If you cannot find your invitation, contact us and we will resend it. Reviewing also earns points through iWell Club.

Something was wrong with my order — should I leave a review?

Please contact us first. For a damaged item, a missing product or a delivery problem we can usually put it right, which a review cannot. See our return and refund policy and shipping policy.

Do you work with paid reviewers or affiliates?

Our ambassadors and collaboration partners sometimes receive products. Any gifted or sponsored content is disclosed as such, and it is kept separate from customer reviews on product pages.

Reviews reflect individual customer experiences and are not medical or professional advice. Food supplements should not replace a varied, balanced diet and a healthy lifestyle. Always read the product label and follow the stated directions.