Terms and information

Business information
The content of this online store is provided, updated and managed by the following company:

iWell

Webshop: www.iwell.shop

Organization number: 9001205336

Address: Malakitgatan 6, 224 88, Lund, Sweden

Email address: info@iwell.shop

Returns are sent to: Våren 16C, 26733, Bjuv, Sweden

Ordering
All orders are made via the Internet. We do not accept orders in any other way than via our online store on our website. If the customer is under 18 years of age, the guardian’s permission must be obtained from the customer before the purchase is completed. Orders made in another person’s name without their consent, or in any other way that causes us to suffer financial or other damage, report to the police. Ordering gives consent for the customer’s e-mail to be registered in our list for newsletters, also consent is given for iWell to send newsletters to the e-mail address. You can unsubscribe at any time.

Cancellation
As long as your order has not left our warehouse, it is possible to make a cancellation. Contact us at info@iwell.shop, enter order number and full name. We then confirm whether it is possible to carry out the cancellation.

We are currently unable to handle additions to orders.

Payments and prices
All prices are current and may change in the future. Individual and current total price for your order is summed up at checkout, including any fees for shipping and payment, as well as VAT.

We offer the following payment methods:

Klarna Checkout

“We use Klarna as the provider of our checkout. This means that we might transfer your personal data in the form of contact and order details to Klarna when the checkout is loaded, in order for Klarna to manage your purchase. Your personal data transferred is processed in line with Klarna’s own privacy notice.”

Klarna Checkout makes it easy, flexible and safe for you to shop online. By answering a few questions, you can easily identify yourself and you can choose the payment method that suits you best. A feature of Klarna Checkout is that we differentiate between purchase and payment. First you confirm your purchase and then you choose how you want to pay. Either with a Klarna invoice or a Klarna account – or with a card or bank transfer. Everything is just as safe.
Terms of payment are also stated at checkout under the respective payment options.

VisaCard

MasterCard

MastroCard

American Express

Klarna

Deliveries and returns

We offer the following delivery methods:

Our Shipping Methods

Shipping Name	Covered Regions	Shipping Methods	Shipping Time	Shipping Charge	Track Ability	Order Processing Time
United Arab Emirates	United Arab Emirates	UPS Expedited	5-9 business days	45 usd	✓	1 – 3 business days
		UPS Express Saver	4-7 business days	55 usd	✓	1 – 3 business days
		FedX International Economy	5-9 business days	58 usd	✓	1 – 3 business days
		PostNord	6-12 business days	22 ssd	✓	1 – 3 business days
Saudi Arabia	Saudi Arabia	UPS Expedited	5-9 business days	45 usd	✓	1 – 3 business days
		UPS Express Saver	4-7 business days	55 usd	✓	1 – 3 business days
		FedX International Economy	5-9 business days	58 usd	✓	1 – 3 business days
Oman	Oman	UPS Expedited	5-9 business days	45 usd	✓	1 – 3 business days
		UPS Express Saver	4-7 business days	55 usd	✓	1 – 3 business days
		FedX International Economy	5-9 business days	58 usd	✓	1 – 3 business days
Kuwait	Kuwait	UPS Expedited	5-9 business days	45 usd	✓	1 – 3 business days
		UPS Express Saver	4-7 business days	55 usd	✓	1 – 3 business days
		FedX International Economy	5-9 business days	58 usd	✓	1 – 3 business days
Bahrain	Bahrain	UPS Expedited	5-9 business days	45 usd	✓	1 – 3 business days
		UPS Express Saver	4-7 business days	55 usd	✓	1 – 3 business days
		FedX International Economy	5-9 business days	58 usd	✓	1 – 3 business days

Delivery terms are also stated at checkout under each delivery method. If an item has a different delivery time, it is stated next to each item. If delivery delay occurs, we will notify you by e-mail. You as a customer always have the right to cancel the purchase in the event of delivery delays. We will do everything we can to fulfill your order. There may be times when it is impossible to fulfill the order, for example when our supplier or forwarder is unable to fulfill its obligation to us. We reserve the right to waive all compensation to the customer regarding delivery delays. You will always receive a message via text message, e-mail or letter showing where and when to pick up the package. If you do not pick up the package, we reserve the right to charge you a fee of 28.5 usd.

Returns
Returns are at your own expense. Returns should be sent as a letter or package, not against cash on delivery.

If you wish to cancel the purchase, you must, before the withdrawal period has expired, send a clear and unambiguous message to info@iwell.shop, in the manner specified here. You must enter your name, address and order number. Regret form – Print and attach when returning.

If you do not want to use the above option for notification, you can use the standard form for exercising the right of withdrawal that the Swedish Consumer Agency has produced (see www.konsumentverket.se)

14 days open purchase
We follow the Distance Contracts Act and thus you have the right to return ordered goods without stating any reason. You regret your purchase by notifying us within 14 days of receiving your order (or most of it). The article must be returned well packaged, in good condition and in original packaging.

If you as a customer have handled the item to a greater extent than is necessary to determine its properties or function and this has led to the item being returned being less valuable, we have the right to deduct an amount corresponding to the item’s depreciation on the amount to be refundable. The decrease in value is assessed on a case-by-case basis.

Please note that the right of withdrawal does not apply to products with a broken seal that cannot be returned due to health or hygiene reasons. Due to health and hygiene reasons, returns of fragrance oils are not accepted.

Refund
If you exercise your right of withdrawal, we will refund what you have paid for the article as soon as possible or at the latest within 30 days from the day we received the article.

Read more about the Distance Contracts Act at the Swedish Consumer Agency: http://www.konsumentverket.se/

Privacy Policy
When you place your order with us, you need to provide certain personal information. In connection with your order, you agree that we store and use your information in our business to fulfill the agreement with you. According to the Personal Data Act (PUL), you have the right to receive the information we have registered about you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or deleted. In that case, contact us by e-mail.